Include the last 2 numbers to far right that have a black background
Include stationary zero as part of reading
Do not report anything after the comma
Cubic Feet Reading: To ensure proper credit, you must report the last two numbers to the far right that have a black backround.
Gallons Reading: To ensure proper credit, you must report the stationary zero located to the far right of the dial.
The Uploading of Submeter Readings into the Billing software is automated. Submeter Serial Numbers must be correct and readings must be in line to receive credit. Please contact JCSA at 757-253-6800 for questions related to your Submeter.
Hose-Bibb Meters are not accepted by HRSD for Wastewater Treatment Deductions.
Personal information provided to James City County and/or the James City Service Authority (JCSA) in the form of email or electronic form is used solely to respond to your request, inquiry or transaction. James City County/JCSA does not sell or rent personal information to any third party organization. James City County/JCSA does not provide specific information about users or other personally identifiable data to unaffiliated third parties for their independent use, except if required to do so by the Virginia Freedom of Information Act (FOIA) or other law. As set forth in Section 2.2-3705.1(10) of the Code of Virginia, you may request that your electronic mail address be exempt from disclosure pursuant to a FOIA request. Should you wish for your electronic mail address to be exempt from disclosure pursuant to FOIA, please send an email to the County Webmaster.
The submission date is the date of your reading for billing purposes. Readings are due on or before the first day of your billing month. Should a reading be received late the credit will be delayed until the next billing cycle. Submeter deductions given for any one billing cycle cannot exceed the total consumption for that billing period. No back credit will be given.