If applicant is a tenant, please provide the owner/landlord's contact information. Under state law provisions, a fully executed Landlord Authorization Form must accompany your request in order to establish water and/or sewer in a tenant’s name. Download and complete the Landlord Authorization Form (PDF) and upload it below.
Regulations Governing Utility Service
The JCSA Regulations Governing Utility Service were written to promote good public utility and good business practice. The regulations reflect the obligation of the JCSA to its customers and the requirements that the customer must observe. These regulations govern the relations between the customer and the JCSA. The regulations have been approved and adopted by the JCSA Board of Directors. Amendments to the regulations may be made only by approval of the JCSA Board of Directors.
Personal information provided to James City County and/or the James City Service Authority (JCSA) in the form of email or electronic form is used solely to respond to your request, inquiry or transaction. James City County/JCSA does not sell or rent personal information to any third party organization. James City County/JCSA does not provide specific information about users or other personally identifiable data to unaffiliated third parties for their independent use, except if required to do so by the Virginia Freedom of Information Act (FOIA) or other law. As set forth in Section 2.2-3705.1(10) of the Code of Virginia, you may request that your electronic mail address be exempt from disclosure pursuant to a FOIA request. Should you wish for your electronic mail address to be exempt from disclosure pursuant to FOIA, please send an email to the County Webmaster.