Tenants and landlords please note: If you are moving in or out of a rental property, you don't need to let us know as Unitywater do not do a final read of a water meter. This is because we don't disconnect and reconnect water and sewerage services when people move in and out of a property. The water and sewerage account for the property is always in the owner's name. Please direct any questions to your real estate or landlord.
Tip: Find out more about what landlords and tenants need to do.
Buyers and sellers please note: Unlike other utilities such as gas and electricity, we don’t disconnect and reconnect water and sewerage services when people move in and out of a property. Our services stay connected and simply transfer from the seller to the buyer when the property changes hands.
This means buyers and sellers don’t need to contact us to have their water and sewerage services disconnected or reconnected. They do need to do a few simple things to make the property settlement process as smooth as possible. Please direct any questions about the settlement payment to your Conveyancing Solicitor as they calculate the fees and charges payable up to settlement date.
You can now apply for the Pensioner Water Subsidy with our easy to use online form. Start now.
TIP: Go to our Pensioner Water Subsidy page for useful information about eligibility and how to apply.
You can see if you are receiving a Pensioner Water Subsidy by checking page 2 of your water and sewerage bill.
TIP: Here are some common reasons why your bill might be higher than normal.
Please go to our Faults and Emergencies page to report a fault online.
TIP: You can sign up for e-billing quickly and easily below or view our steps to register online at our Switch to an email bill page.
TIP: Go to our Manage your account section for information about My Account features and how to register.
This online form is monitored between the hours of 8:30am to 5:00pm, Monday to Friday (excluding public holidays).
If you have an urgent request, we advise you to call our 24-hour emergencies and faults hotline on 1300 086 489.