Box Warranty Request Form
Box Warranty Policy
+++ Applies only to genuine Box products +++
If you have a warranty issue, please review our warranty policy to see if your item qualifies before contacting us. Select 'Show All' from the below Section menu to view the complete warranty policy.
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Box Limited Lifetime Warranty Against Breakage
- Extent of Limited Lifetime Warranty against breakage:
Applies to non-wearing parts only where the main part of the product has physically broken or snapped.
- Limitations of Limited Lifetime Warranty against breakage:
- Lifetime Warranty against breakage does not apply to:
- Products that are bent.
- Products that have been intentionally or maliciously broken in an attempt to qualify for warranty coverage.
- Products that break during installation or as a result of improper installation or incompatibility.
- Products that have been modified from the original design, with exception of products that have been cut to size such as fork steerer tubes or handlebars.
- Normal wear and tear.
- Lifetime Warranty against breakage covers a total of two replacements for the item no more than once per 12 month consecutive period.
- Lifetime Warranty against breakage is limited to the broken product only. Box is not responsible for any consequential or subsequent damages.
- Except as described herein, Box makes no other warranties, guarantees, or representations of any type (express or implied), and all warranties (including any implied warranties of reasonable care, merchantability, or fitness for a particular purpose) are hereby disclaimed.
Box Limited Lifetime Warranty Against Manufacturing Defects
- Except as otherwise set forth herein, Box warrants its products to be free from manufacturing defects in materials or workmanship.
- Limitations of Limited Lifetime Warranty Against Manufacturing Defects
This warranty does not apply to: - Normal wear and tear. Wear and tear parts are subject to damage as a result of normal use, natural fading of colors/materials over time and/or exposure.
Wear and tear parts are identified as including but not limited to:
Hardware such as threads, bolts, pins, c-clips, springs, detents, etc • Dust seals • Bushings • Rubber moving parts • Foam rings seals • Brake sleeves • Brake pads • Chains • Sprockets • Cassettes • Shifter and brake cables (inner and outer) • Handlebar grips • Shifter grips • Jockey wheels • Disc brake rotors • Wheel braking surfaces • Bearings • Bearing races • Pawls • Transmission gears • Spokes • Freehubs • Corrosion • Tools • Velcro fasteners • Tires • Surface finishes • Decals - Soft goods (clothing, hats, etc.). Soft goods are covered for a period of 30 days from date of purchase.
- Products that have been intentionally or maliciously broken or modified in an attempt to qualify for warranty coverage.
- Products that have been incorrectly installed, adjusted or maintained.
- Products that have been modified from their original design (with the exception of cutting handlebars or steerer tubes to size), including, but not limited to any attempt to open or repair a product. Modifications from the product’s original condition include painting, polishing, drilling, lightening, chroming or re-anodizing.
- Products where the serial number or production code has been deliberately altered, defaced or removed.
- Except as described herein, Box makes no other warranties, guarantees, or representations of any type (express or implied), and all warranties (including any implied warranties of reasonable care, merchantability, or fitness for a particular purpose) are hereby disclaimed.
To file a claim
- Any claims under this warranty must be made through the boxcomponents.com warranty service portal. Please contact Box directly if you have any questions prior to submitting your claim.
The following information is required to file any claim: - Name
- Address
- Type of warranty requested (Manufacturing Defect or Breakage)
- Product serial number (when available)
- Photos of damaged product (at least one photo must show the whole of the product)
- Written information describing the nature of the problem
- Box may request the return of damaged or defective items to Box or Box’s designee. The cost of return shipping is the responsibility of the sender. Box will cover shipping costs of the replacement to the address in the warranty form.
- Warranted product must not be destroyed or disposed off unless instructed to do so by Box. Do not dispose of the product prior to or during your claim application, as this will void the claim..
- Any labor charges incurred for removal, installation, adjustment or repairs are not covered.
- Products will be repaired or replaced free of charge. Warrantied products are subject to repair and availability. In some cases, alternative products deemed more suitable by Box will be used . Exact color and model is not guaranteed.
Local Law
- This warranty statement gives the customer specific legal rights. The customer may also have other rights which vary from state to state (USA), from province to province (Canada), and from country to country elsewhere in the world.
- To the extent that this warranty statement is inconsistent with the local law, this warranty shall be deemed modified to be consistent with such law, under such local law, certain disclaimers and limitations of this warranty statement may apply to the customer.
Limitations of Liability
- To the extent allowed by local law, except for the obligations specifically set forth in this warranty statement, in no event shall Box or its third party suppliers be liable for direct, indirect, special, incidental, or consequential damages
Safety First
- Always wear a helmet and wear appropriate safety gear for the conditions that you ride in.
- Prior to riding, always give your bicycle a safety inspection, check for loose, damaged or missing and fasteners, check for strange noises, flat tires etc.
Box Limited Lifetime Warranty Against Breakage
- Extent of Limited Lifetime Warranty against breakage:
Applies to non-wearing parts only where the main part of the product has physically broken or snapped.
- Limitations of Limited Lifetime Warranty against breakage:
- Lifetime Warranty against breakage does not apply to:
- Products that are bent.
- Products that have been intentionally or maliciously broken in an attempt to qualify for warranty coverage.
- Products that break during installation or as a result of improper installation or incompatibility.
- Products that have been modified from the original design, with exception of products that have been cut to size such as fork steerer tubes or handlebars.
- Normal wear and tear.
- Lifetime Warranty against breakage covers a total of two replacements for the item no more than once per 12 month consecutive period.
- Lifetime Warranty against breakage is limited to the broken product only. Box is not responsible for any consequential or subsequent damages.
- Except as described herein, Box makes no other warranties, guarantees, or representations of any type (express or implied), and all warranties (including any implied warranties of reasonable care, merchantability, or fitness for a particular purpose) are hereby disclaimed.
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Box Limited Lifetime Warranty Against Manufacturing Defects
- Except as otherwise set forth herein, Box warrants its products to be free from manufacturing defects in materials or workmanship.
- Limitations of Limited Lifetime Warranty Against Manufacturing Defects
This warranty does not apply to: - Normal wear and tear. Wear and tear parts are subject to damage as a result of normal use, natural fading of colors/materials over time and/or exposure.
Wear and tear parts are identified as including but not limited to:
Hardware such as threads, bolts, pins, c-clips, springs, detents, etc • Dust seals • Bushings • Rubber moving parts • Foam rings seals • Brake sleeves • Brake pads • Chains • Sprockets • Cassettes • Shifter and brake cables (inner and outer) • Handlebar grips • Shifter grips • Jockey wheels • Disc brake rotors • Wheel braking surfaces • Bearings • Bearing races • Pawls • Transmission gears • Spokes • Freehubs • Corrosion • Tools • Velcro fasteners • Tires • Surface finishes • Decals - Soft goods (clothing, hats, etc.). Soft goods are covered for a period of 30 days from date of purchase.
- Products that have been intentionally or maliciously broken or modified in an attempt to qualify for warranty coverage.
- Products that have been incorrectly installed, adjusted or maintained.
- Products that have been modified from their original design (with the exception of cutting handlebars or steerer tubes to size), including, but not limited to any attempt to open or repair a product. Modifications from the product’s original condition include painting, polishing, drilling, lightening, chroming or re-anodizing.
- Products where the serial number or production code has been deliberately altered, defaced or removed.
- Except as described herein, Box makes no other warranties, guarantees, or representations of any type (express or implied), and all warranties (including any implied warranties of reasonable care, merchantability, or fitness for a particular purpose) are hereby disclaimed.
Box Limited Lifetime Warranty against broken product is limited to no more than two claims in a consecutive 12 month period.
You can still fill out a claim and let us know what happened, but it won't be eligible for warranty.
Contact Information
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Claim Details
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Please provide photos (and/or video) of the actual product. There must be at least one photo showing the whole entire product, followed by detailed photos of the affected/damaged area. If your product has a serial number (forks, derailleurs, handlebars, shifters, cassette etc) please also provide a photo of that. You can upload up to 10 files (100MB size limit per photograph). Providing insufficient photographic evidence can delay the processing of your claim.
If claiming for multiples of the same item or multiple different products, please complete a separate claim form for each product.
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Address Details
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