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Your Details

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If applicable

YesNo NoYes
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Please Note: If you do not wish for MPAQ to contact you directly, the most we will be able to do is pass this information on to the plumber, drainer and/or gasfitter listed below. No further action will be taken by MPAQ in relation to this request.

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Plumber, Drainer and/or Gasfitter Details

Please include as many details as you have for the contractor or contracting company.

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YesNo NoYes
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Please contact MPAQ on 07 3273 0800 to confirm this person/company is a member with MPAQ.

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If available

Please Note: If this person/company is not a member with MPAQ, unfortunately we will be unable to assist with this mediation. Please contact the Queensland Building and Construction Commission (QBCC) on 139 333 for further assistance.

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Job Details

Please include the details of the location where the job has taken place. If there are more than one locations, please include further details below.

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If applicable or available. This will assist us in communicating with the contractor.

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Please be as detailed as possible with the complaint or issue you are having with the plumber, drainer and/or gasfitter.

YesNo NoYes
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MPAQ requires that you have attempted to rectify the issue directly with the plumber, drainer and/or gasfitter prior to utilising our mediation services.

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Alternatively, you can email these files to info@mpaq.com.au after you have submitted this form.

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Please provide any further details or information that will assist us in this mediation process.

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Disclaimer

Master Plumbers' Association of Queensland (MPAQ) is not a law firm or a governing body. In most instances, MPAQ provides advice, information, referrals and mediation services only. The role of MPAQ is principally to facilitate a process whereby a consumer and/or company and a contracted plumber, drainer and/or gasfitter who have had a dispute, conflict or issue can reach an agreement over services offered or rendered.

Mediation services provided by MPAQ and its employees do not constitute legal advice, and are not intended to be a substitute for legal advice and should not be relied upon as such.

Participants may choose to seek legal counsel for their specific situation and may consult a licensed attorney in their local area. Participants may also choose to contact the governing body for plumbing in Queensland, the Queensland Building and Construction Commission (QBCC) or for gasfitting, the Petroleum and Gas Inspectorate.

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Your Details

Name {{ Cognito.resources["required-asterisk"] }} , { binding firstError.message }
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Phone {{ Cognito.resources["required-asterisk"] }} , { binding firstError.message }
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Email {{ Cognito.resources["required-asterisk"] }} , { binding firstError.message }
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Company {{ Cognito.resources["required-asterisk"] }} , { binding firstError.message }
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Are you happy for MPAQ to contact you directly if required? {{ Cognito.resources["required-asterisk"] }} , { binding firstError.message }
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Preferred Contact Method {{ Cognito.resources["required-asterisk"] }} , { binding firstError.message }
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Please Note: If you do not wish for MPAQ to contact you directly, the most we will be able to do is pass this information on to the plumber, drainer and/or gasfitter listed below. No further action will be taken by MPAQ in relation to this request.

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Plumber, Drainer and/or Gasfitter Details

Name {{ Cognito.resources["required-asterisk"] }} , { binding firstError.message }
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Company {{ Cognito.resources["required-asterisk"] }} , { binding firstError.message }
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QBCC Licence Number {{ Cognito.resources["required-asterisk"] }} , { binding firstError.message }
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Gas Licence Number {{ Cognito.resources["required-asterisk"] }} , { binding firstError.message }
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Phone {{ Cognito.resources["required-asterisk"] }} , { binding firstError.message }
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Email {{ Cognito.resources["required-asterisk"] }} , { binding firstError.message }
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Have you confirmed that this person/company is a member with MPAQ? {{ Cognito.resources["required-asterisk"] }} , { binding firstError.message }
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MPAQ Member Number {{ Cognito.resources["required-asterisk"] }} , { binding firstError.message }
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Please Note: If this person/company is not a member with MPAQ, unfortunately we will be unable to assist with this mediation. Please contact the Queensland Building and Construction Commission (QBCC) on 139 333 for further assistance.

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Job Details

Job Number/Invoice Number {{ Cognito.resources["required-asterisk"] }} , { binding firstError.message }
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Job Address {{ Cognito.resources["required-asterisk"] }} , { binding firstError.message }
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Complaint/Issue Details {{ Cognito.resources["required-asterisk"] }} , { binding firstError.message }
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Have you made any attempts to rectify the issue directly with the plumber, drainer and/or gasfitter? {{ Cognito.resources["required-asterisk"] }} , { binding firstError.message }
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Please upload any relevant documents and/or images that show or demonstrate the issue {{ Cognito.resources["required-asterisk"] }} , { binding firstError.message }
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Further Information {{ Cognito.resources["required-asterisk"] }} , { binding firstError.message }
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Disclaimer

Master Plumbers' Association of Queensland (MPAQ) is not a law firm or a governing body. In most instances, MPAQ provides advice, information, referrals and mediation services only. The role of MPAQ is principally to facilitate a process whereby a consumer and/or company and a contracted plumber, drainer and/or gasfitter who have had a dispute, conflict or issue can reach an agreement over services offered or rendered.

Mediation services provided by MPAQ and its employees do not constitute legal advice, and are not intended to be a substitute for legal advice and should not be relied upon as such.

Participants may choose to seek legal counsel for their specific situation and may consult a licensed attorney in their local area. Participants may also choose to contact the governing body for plumbing in Queensland, the Queensland Building and Construction Commission (QBCC) or for gasfitting, the Petroleum and Gas Inspectorate.

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