We require your Social Security or Federal Tax identification number because more than one person may have the same name. We need to be able to confirm your identity before we release confidential account information and to contact the right person if a bill collection process were to become necessary.
You can help families in need through the Care to Share program. As a donor, your contribution will be used to help local families unable to pay OWASA bills. There are three ways you can contribute to the program:
Contributions are administered by the Inter-Faith Council for Social Services (IFC), a non-profit agency which has helped local families in need since 1963.
To make a lump-sum or honorary/memorial gift, please contact the IFC directly.
OWASA may require security deposits from customers to ensure payment of the final bill. To offset administrative costs in handling these monies, no interest is paid on security deposits.
Security deposits shall be required on all accounts other than those in the name of (1) owners of residential properties, whether detached or attached units, who can provide a satisfactory credit history or reference to OWASA; and (2) local, State and Federal governments or agencies thereof. Security deposits shall be required for accounts other than those in (1) and (2) above and shall be $50 or $100 (depending on creditworthiness) for residential customers. All security deposits must be paid at the time application for service is made and in advance of service initiation.
Any residential customer whose service has been disconnected for non-payment of billing charges twice within a six-month period of time and who has not previously given a security deposit will be required to pay a security deposit of $50 or $100 (depending on creditworthiness) before reconnection of service.
Non-residential security deposits may be required based on creditworthiness and will be computed as one or two times the average monthly bill of the previous customer at the same location over the past calendar year. If there is no previous customer at the service location, the security deposit will be determined by OWASA based on the best information available, such as OWASA’s experience with similar types, sizes, etc. of businesses.
Repeated disconnections will require additional security deposits until the customer has accumulated a security deposit balance, which will cover an average of three months’ billing charges.
Security deposits may be refunded upon written request after the customer has established a satisfactory payment history for twelve (12) consecutive months. Otherwise, security deposits will be applied to the final bill when a customer's account is terminated.
Security deposits must be paid before service starts. Residential security deposits are refunded when the customer has a satisfactory payment history for 12 consecutive months. Otherwise, security deposits are applied to the final bill. For information on how to pay the security deposit by credit card, cash or check, please visit or call OWASA Customer Service at 919-537-4343. PLEASE NOTE: Our Service Initiation Fee ($45) will be on your first bill ($80 for service connections after normal office hours).
I agree to provide and keep on file with OWASA, an up-to-date telephone number, email, and US Postal Service mailing address for emergency notification, meter installation/servicing, billing, and collection purposes.