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Interested in our Photo Contest?

Excellent! Please visit our Photo Contest page to participate. We're looking forward to it.

How long does it take?

Many items are sewn-to-order. For order containing ANY fleece or soft good items, most orders ship in about 2 weeks. Thank you for your patience.

Can I track my shipment?

The tracking number is emailed to you as soon as we PRINT the shipping label but is not trackable until it’s scanned at the carrier's terminal. Please allow 48-72 hours for us to complete your order and the tracking to display on the shipping carrier's site.

Late or missing shipment?

When en route, early estimated shipping dates are frequently wrong. Don't panic. If it doesn't say delivered yet, then it's likely en route to you. If your shipment says delivered and you do not have it, contact us for next steps.

More SHIPPING INFO . . .

Any Changes? Let us know ASAP!

Please let us know as soon as possible of any changes -- especially address changes! We'll do our absolute best to accommodate you.

Many of our fleece products are sewn-to-order for you. We offer the largest and most amazing selection of products and fabrics -- providing 10,000 unique items -- in the highest quality available anywhere. If we've already started your item, we have to charge a restocking fee as we may not receive an order for that particular item combination for a long time.

Fleece items incur a 25% restocking fee. Custom combination fabric items incur a 50% restocking fee as they have to be sold in our deeply discounted clearance section.

Many of our fleece products are sewn-to-order for you. We offer the largest and most amazing selection of products and fabrics -- providing 10,000 unique items -- in the highest quality available anywhere. Cancelled or returned items incur a restocking fee because we may not receive an order for that particular item combination for a long time.

Fleece items incur a 25% restocking fee. Custom combination fabric items incur a 50% restocking fee as they have to be sold in our deeply discounted clearance section.

Cancellations incur a 3% payment processing fee (a fee not reimbursed by the bank).

Please let us know as soon as possible of any changes. We'll do our absolute best to accommodate you.

Shipping is non-refundable

If it's our mistake, we'll take care of it. If we know about a cancellation before it's been shipped, we can refund the shipping. Otherwise, shipping is non-refundable for cancelled and returned orders.

Returning an order

Please let us know of any problems or concerns. Of course, we'll correct any problems on our end. We require prior authorization for a return. Please request an RMA (Return Merchandise Authorization) number below.

Wrong items ordered? Don't panic.

Returning can be costly in shipping. Sometimes, there are simple fixes or tweaks that can be made with our products. Let us help you figure it out.

So sorry, but we do not have the time to accommodate custom orders. We are a very small company and are busy keeping current orders out on time. Thank you for understanding.

On many of our products, from within our selection of 50+ patterns and colors of fleece, you can mix and match those primary and secondary colors. Keep in mind there is a high restocking fee on returns of custom combinations.

Order Unboxing

Let us know of any issues or questions you may have. We want to help.

Missing Items?

Please be sure you've unpacked everything and double-checked the box. Some items are notorious for sticking inside.

Damage to package?

Is the box damaged at all? Does it look like it may have been repackaged?

If so, please take photos if you can. If we need to file a claim with the carrier, we'll need evidence of the damage, if possible.

Open all bags for instructions

If you are missing instructions or paperwork, please open all the bags if you received multiple fleece cases.

Was your order in TWO boxes?

If so, it's noted in the linked tracking info on the carrier's website.

Not as Expected or Wrong Item?

Let us know what the problem is and we'll help get it sorted out.

Do you need to PREWASH the Fleece Flippers or Liners before using?

Fleece wicks better and better with more and more cycles of use. All fleece varies from batch to batch even within the same patterns sometimes. The goal of the initial washings is to strip any coatings and generally make the pores of the fleece more open.

Fleece? Wash how many times?

It's up to you on how it's doing and how you feel about it. Once may be fine to get started. If it's not wicking great yet, you'll need to change the fleece more often or try washing it again. 2-3 wash/dry cycles before using it should be plenty. Perfection will be achieved over time.

The Uhaul?

For Fleece Flippers, we cut the Uhaul liners a little large to start because they shrink over time. The Uhaul does not need to be prewashed for absorption, but it will shrink quite a bit after the first dry cycle. So, for a less bulky fit from the beginning, wash and dry once. Initially, wash and dry Uhaul separately from fleece as it will throw off a lot of lint. It will continue to shrink for a while.

Hideys, Cozies & Potty Pads?

Other fleece items do not really need to be prewashed before use. The weight of the guinea pigs sitting in them forces the wicking.

Wash

Detergent

The goal is to keep the pores of the fleece as clean and clear as possible. Clean detergents without additives, coatings and fillers are best. No fabric softeners.

Water

Hot water to help kill germs.

Disinfectant

A quarter of a cup of white vinegar is recommended in the wash to help kill germs and bacteria and reduce odor. Bleach can be used on the fleece (and can help expedite wicking); it will not harm it at all. Fleece is 100% colorfast.

Dry Hot

No dryer sheets. Be sure to clean out the lint trap after initial loads of fleece and especially after the UHaul liners.

MORE WASHING INSTRUCTIONS

Figure out the fit?

Need Help with matching your configuration to the right combination of Fleece Flippers or Cagetopia Cage Liners? If you aren't sure, let us know your cage make and size and we'll help you figure it out.

Fit not working?

Let us know what's going on and we'll help get it sorted out.

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OR email address used on order if different from above

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OPTIONAL - For existing orders if you have it handy.

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We love photos! Upload multiples if you like.

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Interested in our Photo Contest?

Excellent! Please visit our Photo Contest page to participate. We're looking forward to it.

How long does it take?

Many items are sewn-to-order. For order containing ANY fleece or soft good items, most orders ship in about 2 weeks. Thank you for your patience.

Can I track my shipment?

Late or missing shipment?

More SHIPPING INFO . . .

Any Changes? Let us know ASAP!

Please let us know as soon as possible of any changes -- especially address changes! We'll do our absolute best to accommodate you.

Fleece items incur a 25% restocking fee. Custom combination fabric items incur a 50% restocking fee as they have to be sold in our deeply discounted clearance section.

Many of our fleece products are sewn-to-order for you. We offer the largest and most amazing selection of products and fabrics -- providing 10,000 unique items -- in the highest quality available anywhere. Cancelled or returned items incur a restocking fee because we may not receive an order for that particular item combination for a long time.

Fleece items incur a 25% restocking fee. Custom combination fabric items incur a 50% restocking fee as they have to be sold in our deeply discounted clearance section.

Cancellations incur a 3% payment processing fee (a fee not reimbursed by the bank).

Please let us know as soon as possible of any changes. We'll do our absolute best to accommodate you.

Shipping is non-refundable

Returning an order

Wrong items ordered? Don't panic.

Returning can be costly in shipping. Sometimes, there are simple fixes or tweaks that can be made with our products. Let us help you figure it out.

So sorry, but we do not have the time to accommodate custom orders. We are a very small company and are busy keeping current orders out on time. Thank you for understanding.

Order Unboxing

Let us know of any issues or questions you may have. We want to help.

Missing Items?

Please be sure you've unpacked everything and double-checked the box. Some items are notorious for sticking inside.

Damage to package?

Is the box damaged at all? Does it look like it may have been repackaged?

If so, please take photos if you can. If we need to file a claim with the carrier, we'll need evidence of the damage, if possible.

Open all bags for instructions

If you are missing instructions or paperwork, please open all the bags if you received multiple fleece cases.

Was your order in TWO boxes?

If so, it's noted in the linked tracking info on the carrier's website.

Not as Expected or Wrong Item?

Let us know what the problem is and we'll help get it sorted out.

Do you need to PREWASH the Fleece Flippers or Liners before using?

Fleece? Wash how many times?

The Uhaul?

Hideys, Cozies & Potty Pads?

Other fleece items do not really need to be prewashed before use. The weight of the guinea pigs sitting in them forces the wicking.

Wash

Detergent

The goal is to keep the pores of the fleece as clean and clear as possible. Clean detergents without additives, coatings and fillers are best. No fabric softeners.

Water

Hot water to help kill germs.

Disinfectant

Dry Hot

No dryer sheets. Be sure to clean out the lint trap after initial loads of fleece and especially after the UHaul liners.

MORE WASHING INSTRUCTIONS

Figure out the fit?

Fit not working?

Let us know what's going on and we'll help get it sorted out.

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Interested in our Photo Contest?

Excellent! Please visit our Photo Contest page to participate. We're looking forward to it.

How long does it take?

Many items are sewn-to-order. For order containing ANY fleece or soft good items, most orders ship in about 2 weeks. Thank you for your patience.

Can I track my shipment?

Late or missing shipment?

More SHIPPING INFO . . .

Any Changes? Let us know ASAP!

Please let us know as soon as possible of any changes -- especially address changes! We'll do our absolute best to accommodate you.

Fleece items incur a 25% restocking fee. Custom combination fabric items incur a 50% restocking fee as they have to be sold in our deeply discounted clearance section.

Many of our fleece products are sewn-to-order for you. We offer the largest and most amazing selection of products and fabrics -- providing 10,000 unique items -- in the highest quality available anywhere. Cancelled or returned items incur a restocking fee because we may not receive an order for that particular item combination for a long time.

Fleece items incur a 25% restocking fee. Custom combination fabric items incur a 50% restocking fee as they have to be sold in our deeply discounted clearance section.

Cancellations incur a 3% payment processing fee (a fee not reimbursed by the bank).

Please let us know as soon as possible of any changes. We'll do our absolute best to accommodate you.

Shipping is non-refundable

Returning an order

Wrong items ordered? Don't panic.

Returning can be costly in shipping. Sometimes, there are simple fixes or tweaks that can be made with our products. Let us help you figure it out.

So sorry, but we do not have the time to accommodate custom orders. We are a very small company and are busy keeping current orders out on time. Thank you for understanding.

Order Unboxing

Let us know of any issues or questions you may have. We want to help.

Missing Items?

Please be sure you've unpacked everything and double-checked the box. Some items are notorious for sticking inside.

Damage to package?

Is the box damaged at all? Does it look like it may have been repackaged?

If so, please take photos if you can. If we need to file a claim with the carrier, we'll need evidence of the damage, if possible.

Open all bags for instructions

If you are missing instructions or paperwork, please open all the bags if you received multiple fleece cases.

Was your order in TWO boxes?

If so, it's noted in the linked tracking info on the carrier's website.

Not as Expected or Wrong Item?

Let us know what the problem is and we'll help get it sorted out.

Do you need to PREWASH the Fleece Flippers or Liners before using?

Fleece? Wash how many times?

The Uhaul?

Hideys, Cozies & Potty Pads?

Other fleece items do not really need to be prewashed before use. The weight of the guinea pigs sitting in them forces the wicking.

Wash

Detergent

The goal is to keep the pores of the fleece as clean and clear as possible. Clean detergents without additives, coatings and fillers are best. No fabric softeners.

Water

Hot water to help kill germs.

Disinfectant

Dry Hot

No dryer sheets. Be sure to clean out the lint trap after initial loads of fleece and especially after the UHaul liners.

MORE WASHING INSTRUCTIONS

Figure out the fit?

Fit not working?

Let us know what's going on and we'll help get it sorted out.

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